DAFI90-301 governs Department of the Air Force Inspector General complaint resolution, from complaint analysis through investigation and quality review.
View DAFI90-301 on armypubs.army.mil
DAFI90-301 describes a 15-step process covering complaint analysis, investigation, and quality review. It requires timely documentation, credible-evidence assessments, and appropriate transfer, assistance, referral, dismissal, or investigation paths.
Applies to: The following guidance applies to all personnel at all organizational levels:
The process begins with the IG receiving a “contact” – which is any lawful communication with the IG.
A complaint will be referred to the appropriate command, office, or agency or an IG or command investigation initiated only if the complaint meets the credible-evidence standard and warrants investigation.
Complaints that do not meet this standard should be provided guidance, assistance, dismissed, or referral to another agency, as appropriate.
IGs must elevate complaints when self-investigation or the perception of self-investigation is an issue.
An appointment letter is an IO’s authority to conduct an investigation: swear in witnesses, collect evidence, and examine/copy documents, files and other data relevant to the investigation. (paragraph 7)