DAFI34-103 governs the Department of the Air Force Consumer Affairs Program and consumer input, feedback, and related activities.
View DAFI34-103 on armypubs.army.mil
It defines consumers and addresses consumer concerns, complaints, education, services, entitlements, and program information. It requires coordination, responsive action, consumer feedback mechanisms, and compliance for certain formal groups and committees.
Applies to: This publication applies to all DAF civilian employees and uniformed members of the Regular Air Force (RegAF), United States Space Force (USSF), Air Force Reserve, and Air National Guard.
A consumer is any individual who uses, purchases, acquires, attempts to purchase or acquire, or is offered or furnished any real or personal property, tangible or intangible goods, services, or credit for personal, family or household purposes. (paragraph 2)
Provide a forum for consumer input to improve consumer-related programs. (paragraph 1)
Coordinate with Office of the Staff Judge Advocate on allegations of consumer fraud or unfair collections practices within DAF retail operations. (T-1). (paragraph 3)
Ensure consumer-related activities at installations or garrisons have a program for consumers to voice their needs or complaints, obtain referral assistance and receive responsive action. (T-2). (paragraph 5)
Ensure written comments from consumers receive a direct response. This includes comments received via social media, websites, or other digital communication tools utilized by the installation or garrison. (paragraph 4)