AFMAN33-396 — Knowledge Management

AFMAN33-396 governs Air Force knowledge management, including its implementation, capabilities, service standards, roles, and core competencies.

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  • Publication number: AFMAN33-396
  • Title: KNOWLEDGE MANAGEMENT
  • Date: 2019-08-12

View AFMAN33-396 on armypubs.army.mil


It identifies essential Knowledge Management resources and provides guidance for organizations to leverage knowledge as a strategic resource. The manual addresses KM effects, capabilities, service standards, roles, responsibilities, core competencies, and training levels.

Applies to: This manual applies to all civilian employees and uniformed members of the Regular Air Force, Air National Guard and Air Force Reserve, as well as to Air Force contractors when required by the terms of their contracts.

Topics covered

  • Knowledge management implementation
  • KM effects and capabilities
  • KM service standards
  • Knowledge management roles
  • KM core competencies
  • Training levels

Questions and answers

What elements enable knowledge management outcomes?

Per the International Standards Organization standard 30401:2018 Knowledge Management System, the KM system elements that enable these outcomes are the organization’s KM culture, structure, governance and leadership; roles and responsibilities; planning, technology, processes and operation.

How does knowledge management support mission performance?

Done well, KM enables knowledge flow to enhance shared understanding, learning, innovation, and decision-making; and is linked and aligned to organizational priorities.

What is the focus of Air Force knowledge management?

The focus of KM is on knowledge which the Airmen need to accomplish their work; improve processes, products, and services; and innovate to add value for the customer and organization.

How are waiver requests submitted?

Submit requests for waivers through the chain of command to the appropriate Tier waiver approval authority, or alternately, to the requestors commander for non-tiered compliance items.

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