90MWVA51-1201 governs the Air Force ADR process, including mediation, facilitation, complaint resolution and settlement agreements.
View 90MWVA51-1201 on armypubs.army.mil
It describes mediation and facilitation as methods for resolving complaints and explains ADR advantages, including time savings, control, timeliness and problem solving. It requires agreement from both the complainant and management to use mediation, limits ADR processing time to no more than 90 days, and addresses formal complaints and binding settlement agreements.