59MDWI41-206 governs patient rights and responsibilities, conflict resolution, billing procedures, and disruptive behavior.
View 59MDWI41-206 on armypubs.army.mil
It addresses fair treatment, access to care, informed decision-making, privacy, confidentiality, protective services, and patient participation in care decisions. It also establishes procedures for billing disputes and disruptive behavior, including requirements for addressing immediate danger and possible outcomes.
Applies to: This instruction applies to all personnel assigned, attached, or under contract to the 59th Medical Wing.
Care provided will be equal to all others without consideration of social or economic status, race, religion, personal attributes, values or personal and cultural beliefs, nature of health problems, and preferences. (paragraph 2)
Staff may not refuse care to a patient due to the patient’s race, religion, socioeconomic status, gender, or sexual orientation, as this constitutes discrimination. (paragraph 2)
The 59 MDW provides the patient or their designated representative with information regarding care options, outcomes of care, treatment, and services that the patient needs in order to participate in current and future health care decisions. (paragraph 5)
Patients should first contact the Resource Management Office to begin the process of disputing a bill. (paragraph 1-5)
All patients are expected to abide by the rules and regulations outlined in this instruction and all other guidance that governs the operations of the 59 MDW. (paragraph 1-7)