480ISRWI17-100 — Mission System Information Technology (IT) Service Management

480ISRWI17-100 governs responsibilities for managing 480 ISRW Mission System technology services, operations, and product support.

Search 480ISRWI17-100

  • Publication number: 480ISRWI17-100
  • Title: Mission System Information Technology (IT) Service Management
  • Date: 2017-06-08

View 480ISRWI17-100 on armypubs.army.mil

The publication covers Mission System components, IT infrastructure, lifecycle management, and the transition from acquisition to operation. It requires IT service management practices to reduce mission risk and improve system agility and mission support.

Applies to: This guidance addresses Mission System operations and product support management performed by 480 ISRW personnel.

Topics covered

  • Mission System technology services
  • IT service management practices
  • Mission System components
  • Infrastructure, platform, and software services
  • Data center lifecycle management
  • Acquisition Milestone C
  • Operational requirements management

Questions and answers

What does 480ISRWI17-100 say the Mission System includes?

The 480 ISRW Mission System (hereafter interchangeably referred to as the “Mission System” or “System”) is composed of the Air Force provisioned portion of the Distributed Common Ground System (DCGS, i.e., “Baseline system”) as well as the enterprise and site specific non-baseline ISR systems required to support, enable or automate 480 ISRW operational capabilities. (paragraph 1)

What practices does 480ISRWI17-100 adopt for Mission System operations?

The objective of this Instruction is to reduce mission risk and improve Mission System agility and its ability to meet requirements by adopting ITSM practices for Mission System operations, product support management and data center lifecycle management. (paragraph 1)

What types of IT services does the 480 ISRW Mission System support?

The 480 ISRW Mission System. It supports three types of IT services: Infrastructure Services (IaaS), Platform Services (PaaS) and Software Services (SaaS). (paragraph 2)

When do Mission System operations processes become active?

System Operations Processes become active at Milestone C. (paragraph 4)

What policies must System operations comply with?

Ensure System operations comply with all mandatory policies, directives, instructions, legislation and regulations. (paragraph 4)

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